Our full Return & Refund Policy can be found on our webstore here.

Our XP Membership details can be found on our webstore here!

PNP Games Protection Plan (In-store only)
The 1-Up Protection Plan is available on all video game console and software purchases.
The plan is valid for 12 months after purchase (with proof of receipt or XP membership) and offers a replacement item if the initial purchase stops functioning, breaks or is otherwise damaged in ANY way.

• Covers cart based games for cracks, battery death, liquid or heat damage and all other conceivable physical damage.
• Covers disc based games for scratches, cracks, warps or bends and all other conceivable physical damage.
• Covers video game consoles for manufacturer defects, cable ports, controller ports, power supply, laser (if applicable) and ANY damage, physical or otherwise, that it may endure.

The Basic Protection Plan is available at a reduced cost, however this plan only covers the console or game against general use, light scratches on disc based games or hardware malfunctions where physical damage is not evident (laser not reading games, console suddenly powers off, etc). The plan is valid for 12 months after purchase (with proof of receipt or XP membership)

• Cart based video games are covered should they stop functioning within the 12 month period. Physical damage or tampering is not covered.
• Disc based video games are covered for one thorough resurfacing to remove scratches but are not guaranteed to function if the damage to the disc is too great.
• Covers video game consoles for manufacturer defects and issues caused by general use (such as laser ordisc drive failure, dust build up) but does not cover any physical damage to the console or issues caused by tampering.

To redeem your 1-Up or Basic Protection Plan you must present the original receipt of sale (stored under your XP Membership if you belong to the program) and the original packaging (if applicable).

• If your purchase is experiencing an issue that is confirmed to be covered under the corresponding plan, be it 1-Up or Basic, a exact replacement will be offered on the spot.
• In the scenario that we do not have a replacement on hand, you can be placed on a waiting list for the next available item or the item purchased can be refunded to store credit for use in the stores.
• Your protection plan does not have to be redeemed at its purchased location.
• Your purchased item and/or it’s protection plan cannot be returned for a cash refund under any circumstances.
• Once redeemed the protection plan is no longer valid. A new plan can be purchased on the replacement item at the customers choosing.