Store Policies

Return policy:

PNP Games will accept returns within 30 days of purchase (Retail) or delivery/pick up, or from date of holiday with provided gift receipt (available upon request).

NEW and SEALED Product

  • Returned product(s) must be sealed in its original packaging.
  • Can be returned for a FULL REFUND via store credit or original method of payment at the discretion of PNP Games Management.
  • Shipping costs (if applicable) will not be refunded.
  • Return Shipping costs are the responsibility of the customer.


  • Any product that is defective through no fault of the end user may be returned or exchanged within 30 days of purchase or delivery/pickup.
  • A Return Shipping Label will be provided by PNP Games for items that are DEFECTIVE.
  • Products that are confirmed DEFECTIVE will be replaced with the same product when possible, or will be issued a full refund via store credit or original method of payment at the discretion of PNP Games Management.

USED Product

  • Due to the nature of the product, All USED product will be FINAL SALE unless DEFECTIVE.


  • All clearance items are FINAL SALE unless DEFECTIVE.

PNP Games does NOT accept returns of:

  • Product(s) returned more than 30 days from purchase (Retail) or delivery/pick up date.
  • Video Game Software that has been opened from its original packaging.
  • Product(s) that is damaged by the end user, played, or missing parts.
  • Subscription or Gift Cards.

**Exceptions to our return policy will be at the sole discretion of PNP Games Management

PNP Games Protection Plan

The 1-Up Protection Plan is available on all video game console and software purchases.
The plan is valid for 12 months after purchase (with proof of receipt or XP membership) and offers a replacement item if the initial purchase stops functioning, breaks or is otherwise damaged in ANY way.

  • Covers cart based games for cracks, battery death, liquid or heat damage and all other conceivable physical damage.
  • Covers disc based games for scratches, cracks, warps or bends and all other conceivable physical damage.
  • Covers video game consoles for manufacturer defects, cable ports, controller ports, power supply, laser (if applicable) and ANY damage, physical or otherwise, that it may endure.

The Basic Protection Plan is available at a reduced cost, however this plan only covers the console or game against general use, light scratches on disc based games or hardware malfunctions where physical damage is not evident (laser not reading games, console suddenly powers off, etc). The plan is valid for 12 months after purchase (with proof of receipt or XP membership)

  • Cart based video games are covered should they stop functioning within the 12 month period. Physical damage or tampering is not covered.
  • Disc based video games are covered for one thorough resurfacing to remove scratches but are not guaranteed to function if the damage to the disc is too great.
  • Covers video game consoles for manufacturer defects and issues caused by general use (such as laser ordisc drive failure, dust build up) but does not cover any physical damage to the console or issues caused by tampering.

To redeem your 1-Up or Basic Protection Plan you must present the original receipt of sale (stored under your XP Membership if you belong to the program) and the original packaging (if applicable).

  • If your purchase is experiencing an issue that is confirmed to be covered under the corresponding plan, be it 1-Up or Basic, a exact replacement will be offered on the spot.
  • In the scenario that we do not have a replacement on hand, you can be placed on a waiting list for the next available item or the item purchased can be refunded to store credit for use in the stores.
  • Your protection plan does not have to be redeemed at its purchased location.
  • Your purchased item and/or it’s protection plan cannot be returned for a cash refund under any circumstances.
  • Once redeemed the protection plan is no longer valid. A new plan can be purchased on the replacement item at the customers choosing.

Since PNP Games opened on September 17, 2007, customers have been clamoring for a loyalty or membership program. It was never a question of “if”, but when and how we could offer a membership for gamers that is better than anything they’ve carried in their wallets/purses/key items menus before.

In 2012 the PNP Games XP Club Membership Card became available!

Those looking to apply can do so at either PNP Games location for a one-time fee of $10!
That’s right, $10 and you’re a member for life!
Membership cards will be shipped to the residence you provide typically within 1-2 weeks of your application, until that time your I.D. or phone number will suffice.

What does that $10 fee get you? Well I’m glad you asked:

  • 10% off all used game purchases!
  • Exclusive sales and deals!
  • Earn points with every sale (12.5 points per dollar spent, double on Wednesdays)!
  • Redeem points for promotional items!
  • Or redeem 10,000 points for $10 off your purchase of anything in store!
  • Earn 5,000 bonus points every time you preorder an upcoming title two weeks prior to it’s release!
  • Follow us on Twitter (@PNPGames) and tweet us the phrase “Level Up” to earn a bonus 1,000 points once anytime after signing up!
  • Keep an eye on our Twitter page for additional points and swag giveaways!

Any furthers questions can be directed to our store employees, phone numbers, or email addresses.

What are you waiting for?! Join XP, start collecting points, and LEVEL UP as a customer today!